RETURNS POLICY

At Albert & Alfred we want you to be 100% happy with your purchase. We go to great lengths to ensure your items are delivered to you in perfect condition, but occasionally mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.

‚Äč

OUR FRAMES AND FURNITURE POLICY:

As our products are completely hand made from scratch, we spend a lot of time making the perfect piece for you. Therefore we can’t accept returns for our frames and furniture unless they are delivered not as specified, or if they are damaged in transit. 

If your item arrives not as you ordered it, or damaged then call us on 07713142177 or email joshua.albert@albertandalfred.com within 3 working days of your delivery date and we will happily refund or exchange your purchase. We will even pay for the delivery. 

 

OUR ART POLICY:

If you are not satisfied with your art purchase then call us on 07713142177 or email joshua.albert@albertandalfred.com within 3 working days of your delivery date and we will happily refund or exchange your purchase. However you will need to cover the cost of delivery to our returns address at:

 

10 Chelmsford Road 

Harrogate

HG1 5NA

 

PLEASE REMEMBER TO CONTACT US BEFORE YOU SEND ANY RETURNS TO THIS ADDRESS.