TERMS & CONDITIONS
Please read these terms and conditions (“Terms”) carefully before using Our services as they affect Your rights and liabilities under law.
By using Albert and Alfred’s Website or making a purchase either electronically via Email, or by phone, or in person, You agree to be bound by these Terms.
We reserve the right to vary these Terms at any time. If so, the updated version will be posted on the Website and you will be made aware before any future business is carried out. You will then be bound by the updated version if You continue to use our services thereafter.
1. ORDER ACCEPTANCE:
1.1 All quotations and estimates provided by the Albert and Alfred, unless otherwise expressed in writing, are invitations to treat, and are only valid for a period of 60 days from quote date; the buyer’s order is an offer and will only become binding upon the Company’s confirmation of acceptance;
1.2 Albert and Alfred will not accept cancellation or variation of any order except at its discretion. The acceptance of cancellation shall not in any way prejudice Albert and Alfred’s right to recover from the Buyer full compensation for any loss or expense arising from such cancellation or variation, and as such, the Buyer shall indemnify Albert and Alfred in full against all such costs including loss or profit, labour, materials and all expenses incurred by the Company as a result of any such cancellation or variation;
1.3 Lead times are not binding and are offered as guideline only;
2.1 All illustrations, dimensions and descriptions are to be taken as a general guide only, and are not binding in details; all prices, finishes and designs are as accurate as possible within normal tolerances.
2.2 All schemes, drawings, layouts and designs remain the property of Albert and Alfred and may not be used by a third party without prior consent from Albert and Alfred;
3. PRICE, PAYMENT AND DELIVERY
3.1 All prices quoted are delivered straight from place of creation; packaging shall be at the discretion of Albert and Alfred;
3.2 Prices quoted are valid for a period of sixty days from quotation.
3.3 Prices are subject to change without notice but changes will not affect Orders which We have already accepted.
3.4 Albert and Alfred are not VAT registered, prices shown do not include VAT. VAT will be added once Albert and Alfred reaches the VAT threshold. Customers will be informed of the addition of VAT before any future purchases are made;
3.5 Provisional quotations provided are guideline only, they shall represent a reasonable assessment of costs involved based on the information available to Albert and Alfred at that time;
3.6 The Company shall not be held responsible for delays in delivery caused by strikes, lockouts, trade disputes, breakdowns, accidents, war, civil commotion or riot, or any other event beyond the control of Albert and Alfred;
3.7 All customers are required to pay on a Pro-forma basis. Unless otherwise agreed with Albert and Alfred in writing.
3.8 Orders will not be delivered until full amounts have been paid, unless otherwise agreed with Albert and Alfred in writing.
3.9 Any delivery dates quoted will vary should there be a delay in information, payment or instruction by the purchaser or their agents.
3.10 The customer must ensure an appropriate number of their own staff is able to receive the goods without delaying the vehicle beyond a reasonable time. This service is provided free of charge by the customer unless previously agreed upon.
4. RETURNS AND DAMAGES AND RESPONSIBILITY
4.1 If under any circumstances the product arrives poor quality or with any damages, the Customer MUST contact Albert and Alfred within 3 working days of the delivery date (contact details supplied at bottom of page) to arrange a solution. Photos must be supplied of damage;
4.2 Albert and Alfred accept responsibility of damage and loss up until the delivery has been signed for by the customer; All damages and losses will be replaced by Albert and Alfred.
4.3 Refunds are not accepted after order has been confirmed unless at Albert and Alfred’s discretion;
4.4 Albert and Alfred MUST be contacted before any returns are sent;
4.5 Returns are not accepted unless items are Damaged or Faulty.
4.6 Any loss or damages incurred after delivery has been signed for are at the customers ownership. It shall, therefore, be a duty of the buyer to take out and maintain a policy of insurance to cover any such losses;
4.7 In the case of a return, the delivery will be paid for by Albert and Alfred.
5.1 If You have any concerns or complaints about the Goods, our Website or the service You have received then please write to the Contact Address displayed below.
5.2 This Contract shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.
5.3 A person who is not a party to this Contract has not got any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
5.4 We do not store credit card details nor do we share customer details with any 3rd parties.
10 Chelmsford Road